Operations Summit 2017 Once Again a Jam-Packed Affair

| Mike O'Brien

Next week the team at Multichannel Merchant is eager to join 800+ professionals from across the spectrum of direct-to-customer and ecommerce operations and fulfillment at the David L. Lawrence Convention Center in Pittsburgh, PA for our fifth annual event. Looking forward to seeing you all there!

The Perfect Customer Order Demands Perfect Execution

| Allison Manetakis

To execute the perfect customer order, your order management solution must deliver what customers now expect – the omnichannel experience of buy anywhere, fulfill anywhere and return anywhere. Otherwise, they’ll quickly find somewhere else where they can get that experience.

Wayfair, Wayfair.com, ecommerce, Joss & Main, Birch Lane, AllModern, DwellStudio

Wayfair Names Head of Operations Product Innovation Team

| MCM Staff

Doran Robinson, a former operations executive with athenahealth and Capital One, has joined Wayfair as Vice President of Operations Product Innovation. He will oversee expansion of Wayfair’s fulfilment and service systems and lead efforts to improve its post-order experience.

5 Things You Need to Know to Ensure Drop Shipping Success

| Jett McCandless

Drop shipping can be an extremely beneficial tactic for retailers when done right because it offloads inventory risks. But it can create additional layers of complexity and challenges associated with quality and speed, among others. Here are some tips to help you make it a winner for your business.

Operations Summit 2017 Call for Speakers Open

| Mike O'Brien

Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.

Nordstrom

Nordstrom Takes Minority Stake in Drop Shipping Firm Dsco

| MCM Staff

Nordstrom has invested an undisclosed sum in drop shipping firm Dsco, formerly Dropship Commerce, in order to grow its ecommerce business. See how this will enable Nordstrom to reduce its inventory levels and shift holding costs to its suppliers.

Get Operations, Drop Ship Vendors Ready Now for Holiday Peak Prep

| Peter Zaballos

With the spring season underway, you are likely already executing on your 2016 ecommerce initiatives. For most retailers, the goal is to be ready by back-to-school season so you can test your advancements prior to the holiday season. So spring is perfect timing to assess holiday peak prep and readiness.