Hacking Productivity Across a Dispersed Ecommerce Team

| Isaac Kohen

Ecommerce customers expect 24×7 service across email, chat, call, and social media. Online shopping today means your customers can be anywhere and reach out to you at any time with questions about a purchase, shipping or credit card issues. Here are a few tips that will help keep communication open between the customer and retailer.

Don’t Get Left in Amazon’s Dust. Learn How to Adapt

| Jim Doherty

Considering that the average American spends almost half their day tied to a screen, it’s no surprise they start their shopping journey online. Here are some helpful tips to consider that will prevent you from ending up getting eaten for lunch by Amazon.

McCombs Supply Sees Success with Shipping Technology

| MCM staff

For appliance parts supplier McCombs Supply Co., finding new ways to ship smarter in the face of swelling ecommerce demand was critical to its success. Learn how the company decreases shipping costs and increased productivity with a shipping technology platform.

Holiday Season Ecommerce Sales to Date Hit $65 Billion

| Daniela Forte

Holiday season ecommerce sales have been very strong to date, generating $65.15 billion, according to Adobe Analytics, an increase of 14.7% over 2016, with each day from Nov. 1 to Dec. surpassing the $1 billion mark. Here are some other results Adobe found through its holiday season analysis.

Multichannel Merchant Publishes Top 3PL List for 2018

| Mike O'Brien

The Multichannel Merchant Top 3PL listing for 2018, a directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations, is now available. For the third year in a row, the editorial team at MCM has put together this valuable service for our readers.

6 Effective Digital Strategies to Boost Conversion Rates

| Bart Mroz

Before the Internet even existed, retailers relied on an assortment of strategies and market intelligence tactics to boost sales—including promotions, direct mail, catalogs, window displays, focus groups, surveys, and ads. Here are six effective strategies to enhance your conversion rates.

Two Years In, Retailers Struggle to Fight Fraud Post EMV

| Tom Byrnes

It’s been two years since the EMV liability shift put merchants on the hook for any losses to online fraud. New data from Javelin Strategy & Research and Vesta Corp. suggests ecommerce fraud headaches for American retailers will be far worse than anything their foreign counterparts could have imagined.