When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part … Continue Reading →
Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is … Continue Reading →
NetSuite Extends Leadership In Order Management (via PR Newswire) Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers Download image NetSuite. Where Business … Continue Reading →
Last week the Senate voted 74 to 20 in favor of proceeding with its debate on the Marketplace Fairness Act and merchants are weighing in on how it would impact their business. Take a look back at Multichannel Merchant’s coverage of the Marketplace Fairness Act with this series of articles and videos.