Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Belk Announces the Appointment of a New CEO

| MCM Staff

The Board of Directors of Belk, Inc. announced that Tim Belk will retire as chief executive officer of the company in July 2016. Former Hot Topic CEO, Lisa Harper will take over, see what this will mean for the company.

Jeff Gennette

Jeff Gennette Will Replace Terry Lundgren as Macy’s Inc.’s CEO

| MCM Staff

Terry J. Lundgren, Macy’s Inc.’s CEO since 2003 and Chairman since 2004, will transition the position of CEO to Jeff Gennette in the first quarter of 2017. Gennette will join the Macy’s, Inc. board of directors, effective today – bringing the size of the board to 14 members. He will assume additional management responsibility during the transition period, including oversight of the Macy’s stores organization.

Using a DOR Board and Huddle to Empower Team Members

| Angie Stocklin

How do you get your team to work together to solve departmental problems? One option is to move away from the old way of doing things (the “we say, you do”) and towards a more transparent process in which team members feel responsible for the department’s (and company’s) success. An easy way to implement this idea of ownership is through team huddles and DOR boards.

Staples CEO Ron Sargent to Step Down

| MCM Staff

Staples Inc. announced that its CEO Ron Sargent will step down from his post effective June 14. See who will be taking on as interim CEO while the office-supply company looks for a new CEO.

How to Get Team Members to Buy Into Company Culture

| Angie Stocklin

How do you get your team members to buy into company culture? Whether you’ve been struggling with culture for a while, or you want to instill a new type of culture in your company, here are a few steps that can help guide you through the often tricky process.