FedEx delivered strong revenue and profit for the third quarter, but the latter was below analyst expectations, and volume was negatively impacted by the Omicron variant to the tune of $350 million between Express and Ground, a falloff the company said began rebounding in February.
A disgruntled group of FedEx Ground contractors are blaming the company for losses this past peak season due to investments in leased vehicles and temporary staff for a massive holiday deluge that never materialized, the Wall Street Journal is reporting. More than 800 of FedEx Ground’s 5,000+ contractor firms signed onto the letter.
A year into the pandemic-influenced explosion in ecommerce, and after the recent peak holiday season, one thing is abundantly clear: Retailers can no longer afford to view returns as a cost of doing business, but instead need to see it as a key business strategy driving customer loyalty.
Customers are demanding not only fast and free shipping but also delivery options at checkout, and successful ecommerce companies need to be proactive in anticipating their needs. Often, however, they lack the necessary scale and expertise in house. Learn how FedEx Fulfillment helped two hot ecommerce brands overcome the operational challenges of a rapidly growing business.
The returns process shouldn’t be complicated. However, with return rates growing rapidly alongside ecommerce itself, it’s becoming harder for retailers to provide a great experience while also minding the ballooning cost.
FedEx surprised to the upside in Q4, its laser focus on ecommerce capabilities in recent years paying off in terms of responsiveness to massive online buying, even as service stumbles were reported in a couple states. It seemed none the worse for having parted ways with Amazon in 2019 to seek more profitable customer relationships.
FedEx announced its annual general rate increase (GRI) for 2020. Effective Jan. 6, FedEx Express, FedEx Ground and FedEx Home Delivery will increase an average of 4.9%, while FedEx Freight will increase rates by an average of 5.9%. How will this affect individual shippers? Here’s a breakdown of the areas likely to have the greatest impact.
Sears, American Girl, iHerb and FedEx are among the companies making changes to their distribution network in Multichannel Merchant’s latest distribution center roundup.
FedEx Corp. announced that the company will add residential holiday season surcharges for packages that require additional handling, are oversized or unauthorized. Here is what the company is saying and what the announcement will mean for both retailers and customers.