UPS Testing Smart Lock Delivery in New York

| Mike O'Brien

Following similar moves by FedEx, Amazon and Jet.com, UPS is piloting deliveries to multi-unit New York dwellings when residents are absent, in partnership with smart lock maker Latch. Preliminary tests began in Manhattan earlier this year and have now expanded to Brooklyn.

XPO Logistics Offers Augmented Reality App for Shoppers

| Mike O'Brien

XPO Logistics has added an augmented reality app to its last-mile delivery service that lets shoppers visualize a piece in their living space before having it installed, with a view to cutting down on returns for its retail customers and improving the overall experience.

Ecommerce Operations Summit 2019 Call for Speakers Now Open

| Mike O'Brien

Are you an operations and fulfillment professional with a great, compelling story to tell that will educate and inform your industry peers? If so, we want to hear from you! The Ecommerce Operations Summit 2019 Call for Speakers is open from now until Aug. 10. Send us your best ideas and we’ll consider them for next year’s agenda.

Amazon Expands Hub Pickup Lockers in Apartment Buildings

| Mike O'Brien

A year after a quiet introduction, Amazon is expanding Hub by Amazon, secure keypad-access lockers in high-rise and garden apartments that allow shoppers to grab packages at their convenience. Interestingly, the service is available to other shippers as well as Amazon itself.

Study Finds Young Shoppers Still Love Stores, Will Wait for Packages

| Mike O'Brien

A new study of shoppers ages 14-24 by Fluent Commerce found that young shoppers weren’t as eager for fulfillment immediacy as you’d think in the age of Amazon Prime and guaranteed two-day delivery, with most digital natives still good with hitting the stores. See what else matters to the next wave of consumers.

Same-Day Delivery App Curbside Acquired by Rakuten

| Mike O'Brien

Tokyo-based marketplace and logistics supplier Rakuten has acquired Curbside, a startup with $50 million in funding that powers same-day store and restaurant pickup of online orders, for an undisclosed amount. See what this deal means for the retail and restaurant customers of Curbside.