The U.S. Postal Service’s Parcel Select service bested UPS and FedEx in terms of on-time delivery for the week of Dec. 2-9, according to data from ShipMatrix, hitting the mark 99% of the time, while FedEx Ground was second at 97.1% and UPS trailed at 91.5%.
Continuing in perpetual motion mode, Amazon has expanded the number of cities and towns offering free same-day and next-day delivery for Prime members from 5,000 to 8,000, while also leveraging its Best Buy acquisition and new bookstores in an all-out holiday season assault.
Holiday season ecommerce sales have been very strong to date, generating $65.15 billion, according to Adobe Analytics, an increase of 14.7% over 2016, with each day from Nov. 1 to Dec. surpassing the $1 billion mark. Here are some other results Adobe found through its holiday season analysis.
Cyber Monday hit a new record as the largest U.S. online sales day in history, with $6.59 billion in sales, up 16.8% from $5.6 billion in 2016. Here is an overview of how the rest of the weekend went for retailers.
Wayfair Inc. reported a 53% increase year-over-year in direct retail sales from Thanksgiving through Cyber Monday. Here are some other results reported by the home furnishings brand.
The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season.
With the holiday shopping season well underway, many people are taking advantage of brick-and-mortar and online deals. That means hackers will be working overtime to gain access to consumers’ personal information through retailers for malicious purposes.
History has shown that no retail ecommerce site, no matter how prominent, is immune to performance (speed, availability) problems under the weight of holiday web traffic. Here are several tips to think about in order to avoid any ecommerce issues during the busiest time of the year.
For retailers across the country, the holiday peak season that runs from November through early January serves as their Super Bowl, World Series, Final Four and Stanley Cup all rolled into one. Here are several moving parts that need to be lined up to succeed this holiday season.
It’s no surprise that the holiday season – between November 1 and December 31 – is crunch time for online retailers. Here is how online journey hijacking is impacting the customer experience.