key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

Menlo Establishes New Logistics Hub for Fox Head in Europe

| Tim Parry

Menlo will provide transport management services for inbound product and distribution to the Fox dealer network; inventory and warehousing management and order fulfilment and dispatch. The facility will utilize Fox’s voice recognition technology.

Postal Pain Continues With First-Class Mail Changes

| Jim Tierney

Don Landis, vice president of postal affairs for catalog printer Arandell Corp., has seen it all in the mailing industry. At least until now. With the U.S. Postal Service filing a change in service standards to combat an oversized network and alter how First-Class Mail is delivered, Landis foresees a potentially chaotic future for the USPS

Numbers Deceiving In UPS Rate Hikes

| Jim Tierney

UPS released its rate increases for 2012, including a net increase of 4.9% for UPS Ground packages and a net increase of 4.9% on all UPS Air services and U.S.-origin international shipments

Negotiations On Postal Union Contracts Extended

| Jim Tierney

The U.S. Postal Service and the National Association of Letter Carriers, AFL-CIO (NALC) and the National Postal Mail Handlers Union, AFL-CIO (NPMHU) agreed to extend their negotiations deadline until midnight on Dec. 7, 2011. Although the two union …