4 Unique Ways to Build Customer Loyalty
Whatever product or service your company offers, great customer service should always be a top priority. Here are four ways brands can gain customer loyalty.
Loyalty
New Vocabulary: Retailers are Trading “POS” for “Retail Management”
If you are committed to making 2017 the year your retail business increases customer loyalty and boosts sales, make sure you evaluate how you are delivering service to your customers. Here is how retailers can create brand loyalty across channels.
5 Tips for Boosting Sales After the Holidays
Now that the holiday season is over, how can businesses overcome the post-holiday sales dip? Here are five strategies to fight the lull and bring back those holiday shoppers.
Kohl’s Using Technology to Transform the Customer Experience
Retailers need to focus less on the “shiny new objects” and instead focus on systems and solutions that actually move the needle, Ratnakar Lavu, Chief Technology Officer for Kohl’s said at NRF’s Big Show. See what tech tricks the company has up its sleeve, which are coming down the road and how they’re boosting loyalty and engagement.
Ulta Beauty Launches Referral Program
In an effort to continue the success of its popular loyalty program, which has more than 20 million members, Ulta Beauty developed a referral program to serve its omnichannel customers. See how this program is driving more loyalty from customers to the brand.
7 Must-Try Channels For Building Customer Loyalty
Customer loyalty is key to a business’ success. While acquisition is also important, your core customers are the ones who will bring in the revenue and work as advocates for your brand. Here are seven must-try strategies to build customer loyalty.
Attracting Consumers with Unique Data is the Next Big Thing
Retailers that engage and deliver using unique data-driven digital engagement strategies are more likely to forge deeper connections with consumers and drive more value and sales. Here’s why tapping into real-time social media activity can ignite consumer passion and interest, make consumers feel connected to the brand and help create your own super fans.
Eat & Tweet: Dishing on Memorable Moments
When was the last time you tweeted a picture of fresh strawberries or a pastry you ordered at a cafe? Whether you are an avid social media user or not, “eat & tweet” is becoming a pop phenomenon. So how can retailers capitalize on these digital trends?
Using NPS to Increase Customer Happiness
An acronym for “Net Promoter Score,” NPS gives us a direct window into the happiness and loyalty of our customers. But fool you not, this metric is trickier than it seems. Let’s first start by talking about what NPS is and how we calculate it.
3 Ways to Build Customer Trust and Loyalty in 2016
While digital consumers are enamoured with the convenience of mobile shopping, analysts are finding that they’re also concerned about some aspects of the ecommerce experience. Here are three ways to build customer trust and loyalty this year.