Customer Experience a Key Aspect of Retail Supply Chain Operations

| MCM Staff

Retailers are having a hard time updating their supply chain systems and technologies to keep up with the new reality of heightened customer expectations in an era of digital disruption but are feeling increased pressure to do so quickly, according to a new survey from Convey.

Without Inventory Visibility, There Is No Perfect Order

| Allison Manetakis

Without accurate, timely and complete inventory visibility, efficiently managing your ecosystem to serve your business and your customers is impossible. See how a centralized inventory and order management system provides a single version of the truth, increasing efficiency, improving the overall customer experience and driving loyalty.

5 Reasons Why an RFP is Crucial to Your System Selection

| Curt Barry

Without an RFP and demos it’s hard to go through the system selection process and know if what you’re looking at is materially better than the existing one. Here are five compelling reasons to go through an RFP process to vet systems and vendors and make sure you choose the right one for your business needs.

How Frictionless Inventory Flow Delights Customers

| Steve Weber

Not only does accurate visibility influence customer experience, it also drives all downstream operational decisions including fulfillment, allocation and distribution. Just like you can’t manage cash flow without an accurate bank balance, you can’t manage fulfillment without inventory accuracy – making it flow like water. Here are some ways to make it happen.

Gaining Perspective on Your Operational Performance

| Mike O'Brien

Meeting the demands of today’s always-on shopper has never been more challenging. So how can you gain a window into how you’re doing compared to others in the industry as you set your investment priorities? Multichannel Merchant’s exclusive benchmarking project with F. Curtis Barry & Co. will help you gauge your operational performance across key functional areas.

23 Ways to Improve Your Inventory Management

| Curt Barry

In the age of omnichannel, inventory management has become a strategic function impacting profitability. Based on work with hundreds of multichannel companies, here are areas to consider making changes in order to get more out of your inventory investment.

Omnichannel Sales Growing, But Profitability Still Uncertain

| Mike O'Brien

While retailers say they’re growing their omnichannel sales, it’s unclear how profitable they are, according to a new report from Retail Systems Research. Greater inventory visibility, including use of RFID, as well as better syncing of demand origination with inventory allocation, will help drag omnichannel into the black, the report’s author states.