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Boxbot Raises Funds to Automate Last-Mile Parcel Sortation

| Mike O'Brien

Boxbot, a startup that pivoted from autonomous vehicle technology to automated parcel storage and retrieval for last-mile delivery applications, announced a $12 million Series A round that will help the company deploy its “three-dimensional conveyor belt” that handles sequenced sortation.

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Instacart Valued at $10 Billion in Long-Awaited IPO

| Mike O'Brien

Instacart issued its long-expected initial public offering of stock on Tuesday, priced at $30 a share for a valuation of $10 billion, well below the $39 billion it was valued at after a fundraising round in early 2021, but at an offering price low enough to entice retail investors to join the party. The company has been profitable since Q2 2022 despite falling revenue, thanks to various trimming.

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Shopify, Amazon Partner Up in Frenemy Deal

| Mike O'Brien

In an unusual move, Amazon and Shopify have formed a partnership that lets Shopify merchants integrate Buy With Prime at checkout through an Amazon app in Shopify’s store, with the latter quick to note that merchants still control their brand and customer data within its administrative dashboard. The app will be available to all U.S. merchants in September.

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Prepping for Peak in DTC Fulfillment Calls For a Holistic Approach

| Mike O'Brien

Preparing for peak season volumes in DTC fulfillment requires not only cooperation among partners but scheduling stress tests, ensuring sufficient server capacity and nailing down carrier commitments well in advance, attendees were told during a panel discussion at Home Delivery World in Philadelphia.

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Delivery Location Tracking Is Lacking

| Gaurav Deshpande

In 2023, why is delivery location tracking for a $10 meal better than for a $3,000 couch? Nearly everyone has become accustomed to real-time location tracking and updates thanks to apps like Lyft and DoorDash, so the generational gap in expectations is closing. Location services have become a must-have instead of a nice-to-have capability.

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Top 3PLs Directory Expands in 2023

| Mike O'Brien

Multichannel Merchant has published its eighth annual MCM Top 3PLs directory for 2023, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. It features in-depth profiles of 70 providers, including information on key capabilities and service offerings.

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The Future for Marketplace Aggregators

| Ben Eachus

While marketplaces have made it easier than ever to launch a digital-first brand, the process of getting products to a customer’s door has never been more complex, and marketplace aggregators will face challenges and frustrations handling the supply chain complications.

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Automation and Robotics: Moving Past Limitations to Gains

| Mike O'Brien

This special report from Multichannel Merchant explores the issue of automation and robotics through the lens of project timelines, lead times on equipment, ROI and performance gains. Industry experts provide perspectives on the business case, implementation and integration considerations, shelf life and future proofing and what’s next.

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Curbside Pickup Can Now Include Impulse Purchases

| Mike O'Brien

A new tool allows retailers to offer impulse, add-on products to a curbside pickup order, in similar fashion to a physical checkout line, creating an opportunity to recapture lost purchases as BOPIS adoption continues to grow. The tool, called Curb Up, is a collaboration between Canadian firms Bold Commerce and ecommerce agency Knit.

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Gap Inc. Exec on New Platform Services Offering

| Mike O'Brien

Last month, Gap Inc. launched its own fulfillment services platform, making the high-tech, automated network it has invested billions in available for other retailers to take advantage of as the in-house/outsourced services trend continues. Gap fulfillment executive Kevin Kuntz explains more about the offering and the thinking behind it.