On picking and packing

| Kate Vitasek

Most companies understand the importance of following best practices but many don’t know exactly what those practices are. That’s where Kate Vitasek,

Protect Your Product: The art and science of void fill

| William R. Armstrong

Interior protective packaging helps products survive shipment from their point of manufacture to their ultimate point of use, we generally consider that these protective materials or systems will be designed to perform one or more of the following functions: cushioning, surface protection and void fill.

Take Your Pick of Packing Options

| MCM staff

While the cardboard boxes, foam peanuts, and padded envelopes in which many marketers ship their orders don’t exactly scream out high tech, a number of

That’s a Wrap

| Mark Del Franco

If your company caters to gift-givers, providing gift-wrapping services can be a point of differentiation that wins you the sale from your competitors.

Boxed In?

| Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one

Damage control

| Rama Ramaswami

Let’s face it: There’s very little you can do to eliminate damage to your merchandise during shipping. But small changes to your packaging practices,

Quality Control

| Barbara Arnn

As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure