Merchants Differentiating in the Last Mile, Returns, Outsourcing

| Mike O'Brien

As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.

Value of Holiday Returns Estimated to Hit $90 Billion

| Mike O'Brien

What goes out must often come back, and this year is expected to set another record for returned goods after the holiday season, according to Optoro, a firm that specializes in reverse logistics. The company estimates $90 billion worth of holiday gifts will be returned.

New Year’s Resolution for Suppliers: Get in Charge of Chargebacks

| Chris Caouette

Feeling Amazon’s pinch, retailers are under intense pressure to get shipments right every time. To get the level of performance they need from suppliers, they turn to chargebacks. But for suppliers, they’re a margin killer and drag on your business. Here are 7 steps to help you limit their impact.

Ecommerce Returns Help Shape the Customer Experience

| MCM staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

UPS, shipping, financial results, operations and fulfillment, FedEx, TNT

UPS Explains Rationale of New Optoro Partnership

| MCM staff

Multichannel Merchant recently caught up with Steve Brill, vice president for retail and global B2C for UPS, to dig a bit deeper into the rationale behind the agreement. See what each side brings to the table, and the benefits created by the combined solution.

Tips for Converting Your Holiday Returns Into Sales

| Maria Haggerty

While the holiday returns can be a headache, ecommerce brands have an opportunity to use them to generate long-term loyalty and drive additional sales. Here are a few useful tips to help your ecommerce brand turn a traditionally stressful time of year into an opportunity to drive loyalty and first-quarter sales.

ecommerce returns

8 Ways to Lessen the Profit Impact of Ecommerce Returns

| Curt Barry

Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency – and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.

8 Steps to Improving Inventory Management and the Bottom Line

| Gary C. Smith

Even the most efficient multichannel merchant often struggles with managing excess inventory. Common practices such as discounting or liquidation devalue products and undermine sales. And ecommerce makes it easier for shoppers to find cut-rate products. Here are 8 steps to help you avoid the biggest inventory management mistakes and come out on top.