Ecommerce Returns Help Shape the Customer Experience

| MCM Staff

Ecommerce returns are increasing, and merchants need to find new ways to deal with the constant influx. Learn how some top brands are getting ahead of the situation, including making the reverse logistics process more efficient, increasing the speed of customer credit and using friction-free returns as a way to increase customer lifetime value.

UPS, shipping, financial results, operations and fulfillment, FedEx, TNT

UPS Explains Rationale of New Optoro Partnership

| MCM Staff

Multichannel Merchant recently caught up with Steve Brill, vice president for retail and global B2C for UPS, to dig a bit deeper into the rationale behind the agreement. See what each side brings to the table, and the benefits created by the combined solution.

Tips for Converting Your Holiday Returns Into Sales

| Maria Haggerty

While the holiday returns can be a headache, ecommerce brands have an opportunity to use them to generate long-term loyalty and drive additional sales. Here are a few useful tips to help your ecommerce brand turn a traditionally stressful time of year into an opportunity to drive loyalty and first-quarter sales.

ecommerce returns

8 Ways to Lessen the Profit Impact of Ecommerce Returns

| Curt Barry

Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency – and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.

8 Steps to Improving Inventory Management and the Bottom Line

| Gary C. Smith

Even the most efficient multichannel merchant often struggles with managing excess inventory. Common practices such as discounting or liquidation devalue products and undermine sales. And ecommerce makes it easier for shoppers to find cut-rate products. Here are 8 steps to help you avoid the biggest inventory management mistakes and come out on top.

ecommerce returns

Growth in Ecommerce Returns Will Drive Facilities Demand

| Mike O'Brien

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.

omnichannel fulfillment

Ecommerce Return Rates Continue to Climb

| Mike O'Brien

Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.

ecommerce returns

Free Returns Offered by More Merchants Than Ever

| Mike O'Brien

What were some of the major themes in handling holiday 2015 returns?

Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.