Same day delivery
Even when bias is completely unintended and based simply on business rules, perception can often be taken for reality. Thus Amazon did the right thing, reacting to protests by expanding free Prime Now service to minority neighborhoods in New York and Boston, and should quickly follow suit in Atlanta, Chicago, Dallas and Washington DC.
When does it make sense for a company to engage in same-day delivery? We caught up with Jason Acevedeo, senior director ecommerce operations at Limited Stores, at Operations Summit 2016 in Cincinnati to ask him for his thoughts. Find out how knowing your audience, their demograpics and location, and the type of products you sell all play a part.