READY SET GO!

| Ron Hounsell

measuring work doesn’t take split-second timing, but it does require valid standardsLOOKING OVER a warehouse worker’s shoulder and counting how many minutes

talking heads

| MCM staff

“How do you measure warehouse productivity?” The ultimate measurements I would use for a distribution center would be units – cartons or pieces, for instance

Trying Harder

| Rama Ramaswami

Better, but not great – that’s Andersen Consulting’s verdict on holiday 2000 e-fulfillment compared to the previous year’s performance. Merchants’ huge

soup it up

| John T. Giangrande

Turbocharge your facility with a snag-free systems retrofit What’s certain in this world besides death and taxes (apologies to Benjamin Franklin)? Lack

talking heads

| David L. Ellin

“What is the top fulfillment concern or challenge that e-merchants face?”We don’t look at e-commerce as an industry, we look at it as a sales channel.

Taming the Beast

| Timothy Van Mieghem

International logistics for direct-to-customer businesses – boosted by the popularity of the Internet – adds many variables and serious risks to inter-country

TOP OF THE HEAP

| Jeff Wiles

Follow these principles to ensure that customers get royal treatment, whether you are a third-party services provider or an e-merchant seeking top-to-bottom

talking heads

| Michael D. Contino

“What is the top fulfillment concern or challenge that e-merchants face?”I think e-merchants’ biggest challenge is to develop their priorities. For a