Whine On

| Liz Kislik

It’s good for the company when customers complain. All the customer service literature says so, and most managers say so too. When customers let you know

Alligator Wrestling

| Bill Kuipers

Warehousing and distribution are suddenly in the spotlight as critical elements of the direct commerce formula. Responsibility for distribution requires

.Com Distribution

| MCM staff

With 90-minute click-to-ship processing, real-time inventory reporting and unsurpassed client care, Dotcom Distribution offers fulfillment solutions that


| Laurie Solomon

Dogged by shoddy rep performance? Multimedia technologies offer meaty rewardsIt wasn’t so long ago that you could rely on an academic course or a stint

CTC Distribution Direct

| MCM staff

Every day, we help hundreds of major catalog, direct response and e-commerce companies save $$$ on their product delivery costs. Assisting them with the

The Inner Child

| Rama Ramaswami

As I began writing what was going to be an editorial on management style, I came across an article in The Industry Standard (Oct. 30) reporting that dot.com


| John Janenda

Installing new systems is like watching your worst enemy go over a cliff in your mint-condition Cadillac: “Oh yes! Oh no!” Every business looks forward

ABC, 123

| Terrance Pohlen

Activity-based costing is a potent tool to calculate your direct and indirect costs accurately. In the first of a two-part series, logistics expert Terrance

fenvessy on personnel

| MCM staff

Writing the Job Description As in most enterprises, the success of a fulfillment operation depends, in large part, on the quality of its people at all

call center

| MCM staff

Vice President Profit and loss and strategic responsibility for the success of the telemarketing operation, including:- Profit and loss responsibility