Breaking Down Blockchain in the Supply Chain

| Mike O'Brien

What are the applications and potential benefits of blockchain for retail and ecommerce? Melanie Nuce, SVP, Corporate Development for GS1, explains the backstory of blockchain and breaks down the concept of shared ledgers and increased supply chain visibility. She’ll cover this topic in greater depth at Ecommerce Operations Summit, April 3-5 in Columbus, OH.

Google Express Exec on Trends in Ecommerce Delivery

| Mike O'Brien

Services like same-day delivery are getting a lot of attention. But is it more about immediacy or choice, and hitting precise delivery windows? What about intelligent assistants? Ivan Tchakarov, director of operations for Google Express, discusses all this in a video interview with Multichannel Merchant. He’ll cover these subjects in depth as a keynote speaker at Ecommerce Operations Summit (April 3-5, Columbus, OH).

Food Marketing Institute Exec Discusses E-Grocery Trends

| Mike O'Brien

Mark Baum, chief collaboration officer of the Food Marketing Institute, talks with Multichannel Merchant about trends in the dynamic world of e-grocery, including delivery and fulfillment, M&A activity, issues around perishable items and Walmart’s latest patent in the space. Come hear Mark speak on this subject at Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH.

UPS Discusses New Packaging Innovation Center

| Mike O'Brien

How can the twin imperatives of meeting rising ecommerce customer expectations and doing so cost effectively be realized? Alan Gershenhorn, Chief Commercial Officer of UPS, talks to Multichannel Merchant about the impetus for the new packaging innovation center, jointly developed by UPS and Sealed Air in Louisville, KY.

CIRP on Massive Growth in Amazon Prime in U.S.

| Mike O'Brien

Amazon Prime has reached a staggering 80 million U.S. members, according to Consumer Intelligence Research Partners (CIRP), a doubling from 2015, while comprising about 60% of all Amazon shoppers. Josh Lowitz and Michael Levin, partners and co-founders of CIRP, talked with Multichannel Merchant about the relative value of Prime vs. non-Prime members and competition from Walmart.com.

What Does it Take to Reach Flawless Execution?

| Mike O'Brien

Jim “Murph” Murphy, founder and CEO of Afterburner Inc. talks about how he and his team draw on their experience as fighter pilots and Navy SEALS to teach Fortune 500 leaders how to stay aligned in a complex business climate, and identify and eliminate execution gaps. Jim will go in depth on these subjects as a luncheon keynote speaker at Operations Summit 2017 on March 28 in Pittsburgh.

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eBags On the Importance of Consistent Brand Communication

| Mike O'Brien

Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.

Dealing with Digital Disruption in Ecommerce Operations

| Mike O'Brien

Jim Tompkins, founder and CEO of Tompkins International, talks about the need to go beyond continuous improvement to total reinvention in order to address continual digital disruption. This will be the theme of Jim’s breakfast keynote address at Operations Summit 2017 on Tuesday, March 28 in Pittsburgh. Come gain insights from his experience working with major corporations on their supply chain strategy and execution.

Lands’ End on Being a Customer Experience Leader

| Mike O'Brien

What does it take to be a customer experience leader? Kelly Ritchi, SVP of Employee and Customer Services for Lands’ End, talks about the iconic brand’s philosophy and approach to customer service, what sets it apart and the business benefits it sees as a result. The company is a finalist in the leadership category for the Excellence in Customer Experience awards from Multichannel Merchant; winners will be announced during a luncheon on March 29 at Operations Summit 2017 in Pittsburgh.