Why Communication Breakdowns Cramp Omnichannel’s Style

| MCM Staff

In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.

mobile payments

Why Mobile Commerce Went from Slow Progression to Fast Domination

| MCM Staff

Thanks to bigger screens and better user experiences, Bill Siwicki, the Vice President of Mobile Strategy and Research at GPShopper and an adjunct professor at Depaul University Kellstadt Marketing Center, thinks mobile commerce sales could reach 30% of all holiday ecommerce sales in 2015. Watch Multichannel Merchant’s video interview at Shop.org with Siwicki for his thoughts on geo-targeted marketing, apps, beacons, and more.

Will Singles Day Be a Bust for U.S. Retailers?

| Tim Parry

Singles Day 2015 may not be big for U.S. retailers. ChannelAdvisor executive chairman Scot Wingo says he hasn’t seen much spillover where Chinese consumers are buying from U.S. merchants. But he adds that the best way to take advantage of the Chinese consumer on Singles Day is to sell on Tmall.

Optimizing Your Online Returns

| Tim Parry

In our new video, learn why merchandise returns have become so important for retailers in general, and particularly online retailers, the elements of a best-in-class returns experience, and more…

retail logistics, supply chain optimization, retail supply chain

Why You Should Use Third-Parties to Enter Cross-Border Ecommerce

| Tim Parry

U.S.-based ecommerce merchants have to figure out how to take this very small part of its business and grow their cross-border sales. And unless you’re a global brand, and you already have some sort of global distribution in place, you should seriously consider using a third-party partner to get your cross-border strategy in place.

Achieving Omnichannel Visibility in the Supply Chain

| MCM Staff

Bala Ganesh, Director of Retail Marketing at UPS, talks candidly about how collaborative synchronization among all the players in the supply chain can be achieved. Watch this video and learn best practices for retailers, benefits for consumers, and more.

Going Mobile to Capture the Impulse Buyer

| Tim Parry

Today’s impulse buyers are armed with smartphones. And if your ecommerce site is not mobile-friendly, and ready to handle the impulse buyer, you may be losing out on a sale. Here’s how you need to optimize your mobile commerce site to capture the impulse buyer.

Growing your Global Presence Means Going with the Business Flow

| Tim Parry

Global consumer products manufacturer Newell Rubbermaid grows its global ecommerce presence by focusing on areas is already doing business, and matching that up with where ecommerce is either already big or is emerging quite a bit. In this video, Newell Rubbermaid Vice President of Global Ecommerce Jeremy Liebowitz gives us a look at the company’s cross-border strategy.

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

Why Retailers are Slow to Go Omnichannel

| Tim Parry

Retailers throw out the term omnichannel like every merchant is offering their customers the ability to buy online and pick up in store. But truth be told,that’s a big part of the reason you’re seeing a slowdown of omnichannel roll-outs. Here’s why omnichannel tends to fail at the store level.