The Fellowship of the Green Pants

| Tim Parry

The Windsor Circle team is very visible at industry trade shows because its team wears green pants. Loud green pants. Here’s how that strategy had paid off in a big way for the customer retention service provider, and why you need to be different to stand out in a crowded room.

Lids’ Clearance Pricing Was Off This Morning…

| Tim Parry

Clearance sales are great… when the prices on the landing page reflect the pricing on the product page. Here’s a look at what was happening Monday at popular licensed sports apparel and accessories site Lids.com, which is holding a 30% off clearance sale.

Belk, eBay Enterprise, eBay, customer service, customer contact center, customer experience, retail, online retail, ecommerce

Is Belk on the Block?

| Tim Parry

Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?