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Videos ARCHIVE

L.L. Bean CMO on Brand Communication Excellence  May 05, 2015 11:56 AM By Mike O'Brien

L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.

Is Belk on the Block?  Apr 09, 2015 2:31 PM By Tim Parry

Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?

Partnership Offers Merchants Tools to Simplify Cross-Border Trading  Apr 08, 2015 4:34 PM By Tim Parry

Jointly developed by Alibaba.com and Bigcommerce, the custom-built cross-border trading application allows Bigcommerce clients to source unique products from the largest manufacturing hub in the world.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Talking Distribution Center Automation Trends with Cabela’s  Mar 19, 2015 1:34 PM By Mike O'Brien

Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.

Best Practices for Holiday Peak Season Planning  Mar 13, 2015 2:34 PM By Mike O'Brien

Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O’Brien about her approach to holiday peak season planning.

When Does Same-Day Delivery Make Sense?  Feb 25, 2015 2:33 PM By Mike O'Brien

Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.

Jack Ma: Alibaba Can Serve 2 Billion Consumers  Jan 28, 2015 7:43 AM By Jim Erickson, Albaba Group

Alibaba Group Executive Chairman Jack Ma says his ecommerce company, which raised $25 billion last year in the world’s largest-ever IPO, is still “a baby.” This baby has a big appetite. Alibaba dominates online shopping in China—more than 100 million people shop on Alibaba sites every day. But at the World Economic Forum in Davos […]

Consumers and Merchants Had a Cautious Holiday Season  Jan 11, 2015 9:42 AM By Tim Parry

Consumers were concerned about 2013 holiday season issues that kept last-minute deals from getting to their doorsteps.

Why Omnichannel is a Major Retail Theme for 2015  Dec 30, 2014 1:55 PM By Tim Parry

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.






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