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MULTICHANNEL MERCHANT » VIDEOS
VideosMay 13, 2015 9:43 AM By Mike O'Brien
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
VideosMay 11, 2015 9:18 AM By Mike O'Brien
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
VideosMay 05, 2015 11:56 AM By Mike O'Brien
L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.
VideosApr 09, 2015 2:31 PM By Tim Parry
Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?
VideosApr 08, 2015 4:34 PM By Tim Parry
Jointly developed by Alibaba.com and Bigcommerce, the custom-built cross-border trading application allows Bigcommerce clients to source unique products from the largest manufacturing hub in the world.
VideosMar 27, 2015 10:35 AM By Mike O'Brien
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
VideosMar 19, 2015 1:34 PM By Mike O'Brien
Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.
VideosMar 13, 2015 2:34 PM By Mike O'Brien
Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O’Brien about her approach to holiday peak season planning.
VideosFeb 25, 2015 2:33 PM By Mike O'Brien
Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.
VideosJan 28, 2015 7:43 AM By Jim Erickson, Albaba Group
Alibaba Group Executive Chairman Jack Ma says his ecommerce company, which raised $25 billion last year in the world’s largest-ever IPO, is still “a baby.” This baby has a big appetite. Alibaba dominates online shopping in China—more than 100 million people shop on Alibaba sites every day. But at the World Economic Forum in Davos […]