2013 UPS Pulse of the Online Shopper

Jun 12, 2013 9:19 PM  By

UPS’s Melanie Alavi talks about the ecommerce customer experience at IRCE 2013 with Tim Parry of Multichannel Merchant.

Alavi also discusses the results of the 2013 UPS Pulse of the Online Shopper conducted with comScore, UPS clients’ top concerns for the 2013 holiday season, how ship-from-store will change the fulfillment landscape and how merchants should prepare themselves for the post-Christmas holiday returns season.