Bonobos on Creating a Great Customer Experience

Angela Goldstein, senior manager of operations for ecommerce apparel company Bonobos, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company creates an overall great customer experience.

Bonobos was recently honored at Multichannel Merchant’s Operations Summit 2015 in Louisville, KY with the Customer Experience Leader award, part of the first annual Excellence in Customer Experience Awards. The awards, sponsored by Innotrac, used analysis of Innotrac’s SmartHub data to identify retailers that are leaders and innovators in their respective customer service categories.

 

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