Why Customer Service and Distribution Go Hand-in-Hand

We know that merchants are breaking down silos to allow their customers a unified, omnichannel experience. But what’s going on behind the scenes?

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored.

In this video taken in April at Operations Summit 2014 S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.

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