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MULTICHANNEL MERCHANT » VIDEOS
When Victor Castro joined Zachys Wine & Liquor in October as its Director of Ecommerce, he knew an improved user experience would be atop his priority list. In this video, Castro explains the steps Zachys and SLI Systems took to quickly improve its site search.
U.S.-based retailers may see that International sales are making up less than 5% of their growth, and decide it’s not worth investing time and energy into global ecommerce. But Ken Burke, founder, chairman and CEO of MarketLive, says that should not be overlooked.
In this video taken at IRCE 2014, Marketlive Founder, Chairman and CEO Ken Burke talks with Multichannel Merchant Managing Editor Tim Parry about the history of ecommerce, and what the ecommerce future holds for retailers.
What’s on the mind of millennial shoppers? Kristina Kennedy of Bigcommerce discusses her research on millennials with Tim Parry of Multichannel merchant at IRCE 2014.
Dimensional weight pricing means the days of small packages delivered in enormous boxes will soon be over. CHAINalytics Vice President of Supply Chain Operations Irv Grossman talked about the effect dimensional weight pricing will have on shippers at IRCE 2014.
Ross Kramer talks with Multichannel Merchant about best practices for creating back-in-stock alerts, effective use of welcome emails, personalized product recommendations in emails, and recovery of abandoned carts… and he gives us a sneak peek at his IRCE session on email marketing.
Ecommerce merchants have been trying to crack the personalization code for some time now. And the ones that have cracked it, like SmartFurniture, are offering their customers a more relevant experience, and converting at a higher rate than the competition. In this video, SmartFurniture president and CEO T.J. Gentle shows us their path to a personalized experience.
Check out this video from Montréal-based email marketing firm CakeMail to see if your Canada-bound emails are compliant, and learn the difference between CASL and CAN-SPAM.
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.
Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.