MULTICHANNEL MERCHANT » VIDEOS
Check out this video from Montréal-based email marketing firm CakeMail to see if your Canada-bound emails are compliant, and learn the difference between CASL and CAN-SPAM.
While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.
Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.
There is definitely a balancing act between reducing shipping distances and costs, which also reduces transit times to your customers. In this video, BuyAutoParts.com president and COO Matt Glauber talks about the benefits of geographically optimizing your origin points.
From the day it launched its ecommerce site three years ago, fashion ecommerce site Modnique set out to sell globally. With a localized .ru version of its ecommerce site, Modnique was able to have success targeting customers in Russia.
In this video taken last month at Operations Summit 2014, S&S Worldwide Director of Distribution Mark Desrosiers shares his views on drop shipping with Multichannel Merchant Managing Editor Tim Parry.
Shipping costs are one of the largest bottom line expenses for direct-to-customer merchants. But how do you know when you should negotiate with your carrier for better terms and rates? Here’s advice from BuyAutoParts.com president and COO Matt Glauber.
Less than 1% of all Silver Star Brands’ orders are shipped outside the U.S. But ecommerce manager Ian MacDonald says Silver Star sees the potential for selling overseas, and will focus more attention on growing its global presence.
Is Amazon getting geared up to grapple with grocers? During its first-quarter earnings call, the ecommerce behemoth said it is seeing early success with Prime Pantry, a new delivery service for its Prime members.
In this video taken April 24 at Operations Summit 2014, eBay Inc. interim head of Omnichannel Operations Tom Barone talks about the advantages multichannel merchants have when they incorporate a ship-from-store solutions.