Videos ARCHIVE

Why Customer Service and Distribution Go Hand-in-Hand  May 27, 2014 10:48 AM By Tim Parry

While marketing and customer service clearly go hand-in-hand, the bridge between the contact center and order fulfillment can sometimes go ignored. In this video, S&S Worldwide Director of Distribution Mark Desrosiers talks about how he interacts with the customer service team to help ensure the best overall customer experience.

The Robots are Coming! The Robots are Coming!  May 26, 2014 8:34 AM By Tim Parry

Amazon will increase the number of robot workers in its fulfillment centers from 1,000 to 10,000. Here’s more on Amazon’s increased use of Kiva Systems’ technology, and what it will mean for its human workforce.

Saving Shipping Costs with Geographically-optimized Origin Points  May 20, 2014 12:31 PM By Tim Parry

There is definitely a balancing act between reducing shipping distances and costs, which also reduces transit times to your customers. In this video, BuyAutoParts.com president and COO Matt Glauber talks about the benefits of geographically optimizing your origin points.

How Modnique Sucessfully Sells in Russia  May 14, 2014 7:37 PM By Tim Parry

From the day it launched its ecommerce site three years ago, fashion ecommerce site Modnique set out to sell globally. With a localized .ru version of its ecommerce site, Modnique was able to have success targeting customers in Russia.

The Pros and Cons of Drop Shipping  May 12, 2014 4:10 PM By MCM Staff

In this video taken last month at Operations Summit 2014, S&S Worldwide Director of Distribution Mark Desrosiers shares his views on drop shipping with Multichannel Merchant Managing Editor Tim Parry.

How BuyAutoParts.com Negotiates with Carriers  May 05, 2014 4:06 PM By Tim Parry

Shipping costs are one of the largest bottom line expenses for direct-to-customer merchants. But how do you know when you should negotiate with your carrier for better terms and rates? Here’s advice from BuyAutoParts.com president and COO Matt Glauber.

Silver Star Brands Sees Potential for Global Growth  May 01, 2014 11:56 AM By MCM Staff

Less than 1% of all Silver Star Brands’ orders are shipped outside the U.S. But ecommerce manager Ian MacDonald says Silver Star sees the potential for selling overseas, and will focus more attention on growing its global presence.

Amazon Prime Pantry Adds to Delivery Disruption  Apr 29, 2014 11:01 AM By Tim Parry

Is Amazon getting geared up to grapple with grocers? During its first-quarter earnings call, the ecommerce behemoth said it is seeing early success with Prime Pantry, a new delivery service for its Prime members.

A Ship-From-Store Solution Bridges Omnichannel Gaps  Apr 29, 2014 10:17 AM By MCM Staff

In this video taken April 24 at Operations Summit 2014, eBay Inc. interim head of Omnichannel Operations Tom Barone talks about the advantages multichannel merchants have when they incorporate a ship-from-store solutions.

One Kings Lane Speeds Up Web Delivery  Apr 03, 2014 4:08 PM By Daniela Forte

One Kings Lane saw a 20% improvement in web delivery times and a 35% boost in mobile page loads just before the 2013 holiday season when it began working with a web content delivery technology company.






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