Subscribe


 

Videos ARCHIVE

Bonobos on Creating a Great Customer Experience  May 26, 2015 10:31 AM By Mike O'Brien

Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.

Bonobos on Creating a Great Returns Experience  May 13, 2015 9:43 AM By Mike O'Brien

Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.

BCBG Max Azria Group on Fulfillment Excellence  May 11, 2015 9:18 AM By Mike O'Brien

Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.

L.L. Bean CMO on Brand Communication Excellence  May 05, 2015 11:56 AM By Mike O'Brien

L.L. Bean’s CMO talks brand communication. The company recently won a Customer Experience Excellence award in that category from Multichannel Merchant.

Is Belk on the Block?  Apr 09, 2015 2:31 PM By Tim Parry

Belk, the largest family-owned department store in the U.S., says it is looking for a suitor. But will a competitor like Macy’s Inc. or Nordstrom come to the rescue? Or will it seek help from a private equity firm?

Partnership Offers Merchants Tools to Simplify Cross-Border Trading  Apr 08, 2015 4:34 PM By Tim Parry

Jointly developed by Alibaba.com and Bigcommerce, the custom-built cross-border trading application allows Bigcommerce clients to source unique products from the largest manufacturing hub in the world.

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Talking Distribution Center Automation Trends with Cabela’s  Mar 19, 2015 1:34 PM By Mike O'Brien

Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.

Best Practices for Holiday Peak Season Planning  Mar 13, 2015 2:34 PM By Mike O'Brien

Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O’Brien about her approach to holiday peak season planning.

When Does Same-Day Delivery Make Sense?  Feb 25, 2015 2:33 PM By Mike O'Brien

Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.






© 2015, Access Intelligence, LLC. All rights reserved.