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Videos ARCHIVE

JackThreads Talks About Using Social Media in the Contact Center  Mar 27, 2015 10:35 AM By Mike O'Brien

JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.

Talking Distribution Center Automation Trends with Cabela’s  Mar 19, 2015 1:34 PM By Mike O'Brien

Kevin Thompson of Cabela’s talks with Multichannel Merchant about the latest and greatest in distribution center automation technology and processes.

Best Practices for Holiday Peak Season Planning  Mar 13, 2015 2:34 PM By Mike O'Brien

Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O’Brien about her approach to holiday peak season planning.

When Does Same-Day Delivery Make Sense?  Feb 25, 2015 2:33 PM By Mike O'Brien

Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior Editor Mike O’Brien about the pros and cons of same-day delivery.

Jack Ma: Alibaba Can Serve 2 Billion Consumers  Jan 28, 2015 7:43 AM By Jim Erickson, Albaba Group

Alibaba Group Executive Chairman Jack Ma says his ecommerce company, which raised $25 billion last year in the world’s largest-ever IPO, is still “a baby.” This baby has a big appetite. Alibaba dominates online shopping in China—more than 100 million people shop on Alibaba sites every day. But at the World Economic Forum in Davos […]

Consumers and Merchants Had a Cautious Holiday Season  Jan 11, 2015 9:42 AM By Tim Parry

Consumers were concerned about 2013 holiday season issues that kept last-minute deals from getting to their doorsteps.

Why Omnichannel is a Major Retail Theme for 2015  Dec 30, 2014 1:55 PM By Tim Parry

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

Free Shipping Day No Longer a Big Deal  Dec 18, 2014 3:45 PM By Tim Parry

The idea of Free Shipping Day used to be a bigger deal. Now it’s more the exception than special. Amazon has trained people that they’re going to get not just free shipping, but fast free shipping, all the time. And that’s why Free Shipping Day has become a thing of the past.

ShipMatrix Talks On-Time Performance of the Major Carriers  Dec 17, 2014 5:15 PM By Mike O'Brien

ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from both have thus far enabled them to surpass their 2013 numbers. Subscribe to RSS headline updates from: Powered by FeedBurner

Rakuten Talks Mobile Conversion Trends  Dec 17, 2014 4:27 PM By Daniela Forte

In this video interview, Multichannel Merchant content producer Daniela Forte talks with George Chang, senior vice president of sales, merchandising and marketplace for Rakuten about the current holiday shopping trends as we look ahead to 2015.






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