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Videos ARCHIVE

What’s the Big Idea, Staples?  Jan 02, 2014 10:04 AM By Tim Parry

Staples announced its latest “reinvention” campaign today with the launch of “Make More Happen,” a new tagline and campaign focused on how Staples’ expanded product assortment will help your businesses succeed.

Did Missed Christmas Deliveries Damage Consumer Trust?  Dec 27, 2013 1:29 PM By Tim Parry

In this video interview, 360Connext CEO Jeannie Walters talks with Multichannel Merchant senior content manager about how these issues that affect the shippers, the merchants and the consumers.

What Went Wrong and Who’s to Blame for Missed Christmas Shipments  Dec 27, 2013 12:23 PM By Tim Parry

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.

Is “Last Chance” a Powerful Sales Phrase?  Dec 23, 2013 4:58 PM By Tim Parry

Back in mid-October, I was surprised to see Halloween merchandise on sale at my neighborhood Walgreens. And I was kind of surprised over Black Friday weekend to see bright orange shelf tags on holiday merchandise.

IBM Predicts an Omnichannel Shopping World  Dec 18, 2013 8:04 AM By Tim Parry

In five years, new innovations will make buying local du jour once again, according to IBM’s 8th-annual IBM 5 in 5 list of innovations that have the potential to change the way people work, live and interact during the next five years. Here’s why IBM predicts the decline of ecommerce and the rebirth of the in-store shopping experience.

6 Videos That Will Make Your Christmas Complete  Dec 17, 2013 7:10 PM By Tim Parry

Okay, in a way, this is a little off-topic, but there is some ecommerce stuff going on here. So take a break and check out these five videos that will make your Christmas complete.

Get a Glimpse into the Biggest Shipping Day of the Year at UPS  Dec 17, 2013 11:59 AM By Erin Lynch

Monday marked the biggest shipping day of the year for UPS as they geared up and shipped out 34 million packages. So how exactly does UPS handle this organized chaos? Take a look at this video to get a firsthand look inside the busy shipping day of the year.

How Effective Promotions Affected Cyber Weekend Sales  Dec 06, 2013 4:34 PM By Tim Parry

Ecommerce sales grew considerably over the Thanksgiving and Cyber Monday weekend, and the channel itself took a bigger slice of the pie when compared to in-store revenues. In this video, Adobe Digital Index principal analyst Tamara Gaffney talks about some of the holiday sales trends to date.

Merchants are Creating a Better Ecommerce Experience  Dec 06, 2013 3:20 PM By Tim Parry

In this video interview, MarketLive chairman and founder Ken Burke talks about some of the reasons the ecommerce channel is seeing such tremendous growth.

Contact Centers Were Up to Task This Cyber Weekend  Dec 06, 2013 1:58 PM By Tim Parry

Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company’s Thanksgiving Weekend findings.






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