Sunglass Hut Talks Excellence in Shipping and Delivery

What are the key components of creating an excellent shipping and delivery experience for your customers? Chris Kobus, vice president of ecommerce and marketing for Sunglass Hut, discusses with Multichannel Merchant how his brand is able to achieve this on a consistent basis.

Sunglass Hut is a finalist for the 2017 Excellence in Customer Experience Awards, which recognizes outstanding work across shipping and delivery as well as packaging, returns, brand communication and overall CX leadership. Finalists and winners will be recognized at Operations Summit 2017, March 27-29 in Pittsburgh.