The Secret Shopper: Mall Crawl Jun 1, 2001 12:00 PM
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This month, The Secret Shopper went on a mall crawl, visiting the retail locations of multichannel marketers in Connecticut, New York, and Texas to see if their catalogs were available.
COMPANY
CATALOG IN STORE?
American Eagle Outfitters
yes
Banana Republic
yes (3 stores)
Bath & Body Works
no (2 stores)
The Body Shop
no
Bombay & Co.
yes
Brooks Brothers
yes (2 stores); no (1 store)
Brookstone
yes (2 stores)
Coach
yes (2 stores)
Colorado Pen Co.
no
Crabtree & Evelyn
yes (1 store); no (1 store)
Crate & Barrel
yes (1 store); no (1 store)
The Discovery Store
no (2 stores)
The Disney Store
yes
Eddie Bauer
yes (2 stores); no (1 store — though it had Web kiosks and catalogs for in-store use)
FAO Schwarz
no
Godiva
yes (2 stores)
Hanna Andersson
yes (only upon request)
Harry and David
yes (all three Bear Creek books)
Hold Everything!
yes
J. Crew
yes (1 store); no (1 store)
Limited Too
no
L'Occitane
yes (but Spanish-language only)
Macy's
yes
Motherhood Maternity
no
Naturalizer
yes
Pottery Barn
yes (3 stores)
Restoration Hardware
yes (2 stores)
The Sharper Image
yes (1 store); no (1 store)
Talbots
yes (2 stores; though in one, only upon request); no (1 store)
Talbots Kids
yes
Victoria's Secret
yes (3 stores, though in one, it cost $5, refunded upon purchase); no (1 store)
