Abinash Tripathy is the co-founder and Chief Strategy Officer of Helpshift, Inc., a SaaS company bridging the disconnect between conventional customer service channels, like email and phone support, and a growing consumer base with a strong preference for messaging. Tripathy has more than 20 years of experience in artificial intelligence, internet, mobile and enterprise software. Prior to founding Helpshift, he was the managing director at Yahoo as a part of the acquisition of Zimbra, a leading open source email platform. He has also created and run a number of early- and growth-stage companies and held several product and technology leadership roles at Openwave Systems. He began his career at Oracle.