Dear Miss Lonelycarts
It’s not always easy to communicate with your third-party logistics providers. Most of them are more comfortable in front of their computer screens or
Time to Duck
Some games require practice and a lot of skill. Dodge ball is not one of them. As you may recall from your playground years, being a good dodge ball player
HOW LOW CAN YOU GO?
Since the end of the boom, the U.S. economy has often seemed stuck in a kind of limbo not quite sick, yet not quite well either. It’s a condition that
Crime Does Pay
Sick of working yourself to the bone just to keep your demanding customers happy? Tired of worrying about budgets and margins and inventory turns? Maybe
Technophobia?
Talk to Gus Pagonis, the Sears logistics chief, about the biggest issue in supply chain management, and you might well expect the retired general to tout
Blend Ambition
SHANGRI-LA, OHIO Blended call centers have really changed the whole industry, says Steve Bland, CEO of Acme Telemarketing Co., as he looks out from his
Budget Quadrille
Perhaps the most irritating thing about people who are very good at what they do aside from how easy they make the job look is that most of the time they
A Taxing Treasure
I WAS IN VENICE RECENTLY, feeling a little glum because I couldn’t think of anything America has produced that could rival such a beautiful, mysterious
PRIMAL FEAR
When the buzz about collaborative commerce began a few years back, it sounded like a winner: Retailers and vendors would use the Web to forecast better
Doing the Time Warp
Book buyers may be partying like it’s 1999, but is Buy.com’s free shipping policy a good idea? You can’t download dog food. If we learned nothing else