DOLLARS & SENSE
Months before the horrific events of Sept. 11, 2001, the direct-to-customer business was performing erratically. Afterward, all bets were off. For many
Curt Barry
Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”
Just for You
The sector of the direct-to-customer marketplace is populated by thousands of modest catalogs, single-product companies that do direct marketing through
For Whom the Bell Rings
Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer
Nightmare on Main Street
Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research
Forerunner’s IF/SO
Users say that IF/SO is straightforward and easy to learn In the direct-to-customer business, efficient inventory management is the key to customer satisfaction,
Room to Improve
It’s all too easy for a cataloger to become complacent when it comes to operations and fulfillment, adopting the attitude If it ain’t broke, don’t fix
Computer Solutions’ ORDER POWER!
More and more multi-channel businesses are looking for AS/400-based direct-to-customer management systems these days. Miami-based Computer Solutions Inc.
HAPPY RETURNS
How to reduce customer returns – and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.
Catalyst Warehouse Management System
Everybody’s getting into the act. We’ve seen all the major catalog management systems become Internet-enabled. Now the warehouse management systems (WMS)
software
Sigma Micro’s Controller+ The business systems marketplace is demanding more options, more support, and of course, more e-commerce functionality. Sigma