The High Cost of Back Orders
While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.
Curt Barry
Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”
Script Vendor Demos to Improve Your OMS Selection Process
For a winning OMS selection process, script the demo of what you want the vendor to demonstrate with your data in order to validate RFP responses.
An Order Management System Installation: How Bad Could It Be?
How bad could it be installing an order management system? Matt Jordan, CEO of Premier Performance, Inc., shares his experiences with installing an order management system at Operations Summit 2015.
Automation and Technology Best Practices Revealed at Operations Summit 2015
At Operations Summit 2015, learn how major brands apply automation and technology to their fulfillment operations, leading to process and efficiency gains.
Set Goals – Report Results – Improve Productivity
Openly sharing KPIs and results with employees will improve productivity and boost performance across your direct-to-consumer operations.
Choosing the Right Warehouse Management System for Your Needs
How can you determine what benefits a warehouse management system (WMS) can bring to your business? One simple answer: A full function WMS provides greater control of inventory and management of labor within the four walls of the fulfillment center.
Should You Look to Cloud Computing for Your DTC Operations?
When selecting a new OMS, WMS or POS system for your DTC operations, which makes most sense: Cloud-based or on-premises installed?
Is Your Customer Service and Fulfillment Working For or Against You?
You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.
What’s the Real Cost of a Fulfillment Error to Your Business?
What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.
Selecting Technology That Best Fits Your Direct-to-Consumer Business
When looking at replacing your OMS or WMS, there are a wide variety of choices and options. Here are some key factors to consider in your decision process.