Amid a growing reliance on ecommerce post-pandemic, returns are growing rapidly as well. Retailers that don’t analyze the impact won’t stand out from the competition and solidify customer loyalty. Although you must balance costs with customer satisfaction, it is possible to do both. Here are six steps you can take.
Dan joined Doddle in 2019 to head up the global retail team, working closely with major retailers around the world to create lasting impressions, especially by improving their ecommerce returns experience. Before he came to Doddle, Dan was General Manager for Groupon Goods EMEA and was Head of Sales for Pepperjam.