Merry Christmas, or Else
According to a recently released PricewaterhouseCoopers report, although overall holiday Internet sales went up, it is doubtful whether disgruntled online
The Late Show
Once again, a number of e-tailers took orders from consumers during this past holiday season and did not deliver as promised. Research firm Bizmetric’s
Cyber Patrol
What are your employees most likely to do when no one’s looking? Surf porn sites on the Web Send chain e-mails to co-workers Make personal long-distance
Puttin’ On the Ritz
You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive
Digging Tunnels
A network security system consisting solely of firewalls and anti-virus software is no longer viable, according to a report titled, eSecurity: Removing
Short Takes
Chastened dot-commers may still find pot of gold at rainbow’s end; the scoop on who’s into CRM.