In an effort to cut costs, Walgreens plans to close 200 U.S. stores, two years after it acquired Rite Aid and expanded its footprint to 9,500 stores. The closures are expected to cause “minimal disruption to customers and patients,” the company said in a statement, adding it will find jobs for affected employees in nearby locations.
Consumers are giving brands a huge thumbs down when it comes to the overall shopping experience. According to a new study from Oracle and Customer Bliss, an overwhelming 82% of respondents said they had a disappointing or upsetting shopping experience, and 78% said they had been dissatisfied with a customer service experience.
Global payments are getting much easier for customers to transact with retailers overseas. The advent of new technologies in the checkout experience such as Apple Pay and Amazon Pay is becoming more prominent as shoppers get more comfortable with mobile commerce. Here are some of the latest trends in global payments and how they are impacting the retail landscape.
China and India are the most advanced in terms of cross-border payment technology and providing options to make the process as friction-free as possible, according to data from Worldpay. See what trends are shaping cross-border payments in Latin America and which markets are most popular for U.S. merchants to sell into.
Apparel and accessories brand Tuckernuck is increasing its conversion rates with user-generated content (UGC) as a way to share its brand as part of its email marketing and social media strategies. In this latest edition of the MCM CommerceChat podcast, we talk with Tuckernuck and Curalate about the impact UGC has had on the brand.