While there were several closures of traditional mainstays who failed to fully adapt to changing consumer needs and expectations, brick and mortar is finding new life through deeply integrated and personalized shopping experiences. As the New Year approaches, here are a few things we can expect to see from the retail industry.
Fritz Hesse is the Chief Technology Officer at Bazaarvoice. As Chief Technology Officer he oversees Bazaarvoice’s global engineering teams and is responsible for the design, development, quality, and production operations of the company’s innovations in e-commerce software. Prior to joining Bazaarvoice, Fritz served as Vice President of Engineering at Mitek Systems, a leading provider of mobile capture and digital identity verification solutions. Prior to that he held executive positions at Intuit and MaintenanceNet, which was acquired by Cisco. He also oversaw software engineering teams at JD Edwards, now owned by Oracle.