Employee Theft
IN AN UNCERTAIN ECONOMY and an extremely competitive retail climate, companies face a significant challenge to improve profitability and shrinkage continues
Material Handling Sellers Dragged Into Reverse Online Auctions
Survey of reverse online auction participants reveals that buyers fare better, and are more satisfied, than sellers
The Big App
The minute she walked into my office, I knew she was trouble. Trouble, with a capital T, and that rhymes with C, and that stands for CRM. Before I even
CRM at the crossroads
The good news is, it’s February! OK, that may not seem like much, but think of it: This means you’ve survived the Big Holiday Shopping Season (such as
Easy Rider
Consider the Never, perhaps, has a single letter had such dramatic ups and downs in popularity and reputation. Not long ago, this fifth letter of the
2002: THE YEAR WE MAKE CONTACT?
It wasn’t supposed to be like this. 2001 was to be the year when colonists on the Moon discovered a black monolith, which emitted an ear-piercing signal
Storehouse: Crme de la CRM
One of the key elements of CRM (pronounced ) is knowledge about each customer as an individual: to know what his history is, what his value to you is,