Kevon Hills

In his role leading the Research Group at StellaService, Kevon and his team leverage StellaService data to provide deep, actionable insights that help companies improve customer service and fulfillment operations.

5 Holiday Tips for Consistent Omnichannel Customer Service

| Kevon Hills

This holiday season, retailers that can deliver a consistent service experience across every channel will not only strengthen customer loyalty but also ensure their business is realizing every opportunity to increase sales. Implementing these 6 tips will help ensure you can achieve these goals.

Warehouse, distribution center, retail operations management, ecommerce

Why Exceeding Fulfillment Expectations is the New Holiday Ecommerce Strategy

| Kevon Hills

With each passing year, more ecommerce retailers urge their holiday shoppers to trust that they’ll be on time delivering each gift off their list. When customer care goes the extra mile, and CSR channels are well-prepared for holiday traffic, fulfillment presents retailers with another chance to shine in the eyes of seasonal shoppers.