Avoiding Dead Air
As in broadcasting, silence, or dead air, is not golden on the telephone line. In fact, it’s anything but. And it can wreak havoc in your contact center, especially among newer customer service representatives.
Scrip Buys New Life Systems
Looking to bolster its presence in the spa and wellness market, Scrip Companies acquired New Life Systems, a manufacturer and catalog distributor of massage and spa products on Aug. 17. Terms of the deal were not disclosed.
Schnee’s Spins-Off Shoes Title
Nestled in the American Rockies, hunting products retailer Schnee’s is a Montana landmark that
Sheplers Sold to Investor Group
Private equity player Gryphon Investors, along with Growth Ventures Group, have acquired $125 million plus western wear cataloger/retailer Sheplers.
AmeriMark Buying Dr. Leonard’s?
According to several published reports, multititle marketer Amerimark Direct has agreed to buy fellow multititle cataloger Dr. Leonard
Incoming Traffic
Receiving is the Rodney Dangerfield of operations, says consultant Wayne Teres: Few companies give it any respect.
But it is the most complicated function in the warehouse. One error can have a ripple effect.
Bain Capital buys Guitar Center
Private equity giant Bain Capital in late June acquired multichannel marketer Guitar Center. Under the deal, which is expected to close in the fourth
Performance Bicycle bought
North Castle Partners has been wheeling and dealing: The private equity investor announced on July 3 it bought Performance Bicycle. Terms of the deal were not disclosed.
Ballard Designs Opens First Store
To celebrate its silver anniversary, Ballard Designs is headed to the mall.
Blair Absorbs Two Norm Thompson Facilities
Norm Thompson’s loss is Blair Corp.’s gain. That’s because Norm Thompson’s contact center and distribution center is moving to sister company Blair