PacSun Launches New Mobile App
Specialty youth apparel company PacSun has launched a new mobile app. Read about some of the new features, and how the app is central to the PacSun experience and customer engagement.
MCM staff
West Elm and Leesa Announce Partnership
West Elm announces its partnership with Leesa mattresses. The Leesa brand will be in 80+ West Elm locations in the U.S. and online. See what initiatives the brand is putting in place with this new partnership.
Defining and Measuring Contact Center Productivity
What methodology should you use to develop the metric for productivity? Metrics can be developed in a myriad of ways. Here are some things to think about when it comes to your contact center productivity.
Alipay and GNC Partner to Help Chinese Consumers Purchase Products Online
Alipay, a digital payment platform, and GNC Holdings Inc., a global specialty retailer of health, wellness and performance products, have partnered to bring GNC’s health and nutrition related products to millions of Chinese consumers. See how this will help increase ecommerce growth in China.
Parents Lagging with Back-to-School Shopping
The National Retail Federation reported that only 13 of parents have completed all their shopping while 23% had not started at all. See what other trends are expected this back-to-school season.
Macy’s Inc., Announces New President and Restructuring Plans
Macy’s, Inc. announced several changes intended to improve the company’s performance, including the hiring of Hal Lawton as president, the creation of a single simplified merchandising organization and an enhanced focus on the company’s data analytics capabilities. See how these plans will shift Macy’s business.
Sur La Table Names Billy May as New CEO
Sur La Table announced the appointment of Billy May as Chief Executive Officer. May, a fourth-generation retailer with over two decades of retail, digital marketing, and ecommerce experience, will also join the Board of Directors.
QVC and YouCam Makeup Team Up for TV-Mobile AR Shopping Experience
Perfect Corp. has partnered with QVC and Laura Geller New York to give mobile consumers the opportunity to virtually try on beauty products via artificial reality during live QVC broadcasts. Find out how QVC is making this happen in real time and how it views the potential for emerging AR technology.
Authentic Brands Group Acquires Neil Lane Brand
Authentic Brands Group (ABG), a global brand development, marketing and entertainment company, announced the purchase of a majority interest in the Neil Lane Brand.
Ecommerce in the UK Sees 17.8% Growth in 2016
Ecommerce in the UK grew 17.8% in 2016 and was worth 174 billion euros or approximately $205 billion. A report by the Ecommerce Foundation revealed that in 2016, 82% of shoppers in the UK shopped online. Find out more about ecommerce growth in the UK as well as popular online categories and predictions for 2017.