Laying It All Out in the DC
At a session during the NCOF show in Las Vegas in March, Curt Barry detailed some of the steps to reviewing a distribution center layout
Now is the time to wow customers
We All Know Providing Customer Service is a Big Deal. But a great customer experience is even more crucial in a down economy, according to Nolan W. Burris,
Software selection smarts
Seeking Some New Software? There’s a lot to consider in picking a system and a vendor partner, according to consultant Susan Rider, president of Rider
The case for home-based call agents
Why not? Technically speaking, all they need is a dedicated high-speed Internet line and a dedicated phone line. But if you don’t hire the right people,
Pick Your Packers’ Brains for Fulfillment Improvements
The packing people and process of the warehouse are long overlooked by operations management. And that
Keep Your Product Vendors in Line
Multichannel merchants could be doing a better job keeping tabs on their merchandise vendors, according to Curt Barry, president of operations consultancy F. Curtis Barry & Co. Specifically, Barry told attendees at the NCOF show in Las Vegas last month that more direct merchants should be using vendor scorecards.
Software Selection Smarts
Seeking some new software? There
Live From NCOF: Nerd Alert – Geek Squad Founder Speaks
What can you learn from the Geek Squad brand? Keep it simple, and keep it real, founder/CEO/chief inspector Robert Stephens said during his keynote at NCOF.