Mike O'Brien

[email protected] / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

warehouse with forklift

Meeting E-Fulfillment Challenges as Expectations Rise

| Mike O'Brien

While ecommerce continues to boom, e-fulfillment strategies are not keeping pace with this growth. Online orders present inherent challenges that can quickly drive up fulfillment costs. In this Special Report from Multichannel Merchant, learn what both enterprise and mid-market companies are doing to gain efficiency and productivity in their e-fulfillment operations.

FedEx Express jet tails feature

FedEx Reorganizes Units to Focus on Cross-Border Ecommerce

| Mike O'Brien

Continuing its push into cross-border ecommerce to take advantage of rapid growth in that area, FedEx is consolidating a few different business units under existing freight forwarding division FedEx Trade Networks (FTN) as of March 1. See what FTN is now comprised of, and how FedEx views the opportunity.

Amazon Go Launches at Seattle HQ, A Year After the Fact

| Mike O'Brien

Amazon launched its first Amazon Go store on the ground floor of a building in its sprawling Seattle headquarters. Shoppers simply walk out of the store after scanners add up the purchases, send them to an app and have it deducted from their account. See what else the disruptive location has in store.