Mike O'Brien
Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.
While Amazon still reigns with Prime, delivery times have slipped for non-Prime members as omnichannel retailers have caught up, according to new data from StellaService. However, this flexing of their fulfillment muscles has come at a significant cost.
UPS cited ecommerce growth, tight management controls and automation investments in its record Q4 results, while reaffirming its relationship with Amazon.
Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.
The UberRUSH same-day delivery service’s new API lets retailers offer it as a checkout option, making it more competitive with others in the space.
The rapid growth in ecommerce has impacted global retail logistics, and merchants are challenged to keep up. See how this plays out across the globe.
While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future?
While the USPS’ new parcel shipping price increases are the first in three years, the move is not expected to drive significant volume or market share away.
In its continuing march toward setting up its own logistics and shipping operations, Amazon plans to acquire French package-delivery company Colis Privé.
Supply chain issues tied to new OMS and WMS systems led to inventory shortfalls and poor third quarter results for sporting apparel retailer Finish Line.
Because of a policy shift and a willingness to turn away last-minute volume, UPS had a better Christmas week 2015 on-time performance record than FedEx.