Mike O'Brien

[email protected] / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

Trove recommerce trade-in feature

Recommerce Platform Trove Looks to European, 3PL, Vertical Expansions

| Mike O'Brien

Recommerce platform Trove has raised $30 million in a Series E round, bringing its total haul to more than $150 million as integrates its software with major 3PLs, eyes European expansion and plans to add vertical categories later this year beyond its sweet spot of outdoor and luxury retailers and brands. Trove powers recommerce for Carhartt, lululemon, Patagonia, REI, Allbirds and Levi Strauss.

UPS driver steps off stepvan feature

UPS Revenue Down, Volume Hit By Teamsters Negotiations

| Mike O'Brien

UPS reported a 10.9% dip in second quarter revenue, but still hit its goal of $2.9 billion in operating profit thanks to $889 million in cost reduction compared with 2022. The company also said 1 million parcels a day were diverted to competitors due to concerns about labor negotiations. UPS also lowered full-year guidance mostly due to costs associated with the new contract, the company said.

USPS DDU exterior feature

USPS Reports $1.7 Billion Loss, Parcel Volume Decline

| Mike O'Brien

The U.S. Postal Service reported a net loss of $1.7 billion in the third quarter, placing the blame on the 2022 Postal Service Reform Act which was billed as a way to help provide relief for the USPS from the burden of unfunded retiree healthcare benefits. Parcel volume, which had been ticking up quarter by quarter at the USPS for several years, fell 2.3% to 1.7 million pieces, after dropping 5% in Q2.

Amazon Prime Big Deal Days 2023 feature

Second Prime Day On Tap in October

| Mike O'Brien

When is Amazon Prime Day not Prime Day, but actually is? When it’s rebranded as Prime Big Deal Days. The ecommerce giant has once again announced a second sales event in October, as it did in 2022, when it was called Prime Early Access Sale. Amazon said only that it will be running in 19 countries. Last year it performed poorly compared to the July event, according to Bank of America.

L.L. Bean boots feature

L.L. Bean Expands Omnichannel Approach

| Mike O'Brien

L.L. Bean, looking to expose more shoppers to its iconic, century-old mix of outdoor apparel and gear, is expanding its wholesale partnerships, opening new stores in the U.S. and Canada and launching a French-language website north of the border as well. The retailer has signed wholesale partnerships with Moosejaw and Dillard’s, adding 66 storefronts, plus four new owned locations.

Amazon sphere Seattle hq feature

Amazon Posts Strong Quarter on All Fronts

| Mike O'Brien

Amazon posted a blowout Q2, with net sales up 11%, profit doubled from 2022, analysts cheering and an upgraded fulfillment plan refocused on same-day delivery. But Amazon still needs to find ways to improve a grocery business that is getting failing marks from industry observers. AWS growth continues to slow, and management said GenAI won’t contribute meaningfully in the near term.

recommerce used clothing feature

Coalition Asks EPA to Add Textiles to Plastic Reduction Plan

| Mike O'Brien

The American Circular Textiles Group (ACT), a coalition of apparel brands, recommerce companies and recycling solution providers, is asking the EPA to include textile waste in a draft plan to reduce plastics that was issued for review in April. ACT proposes amendments to current Extended Producer Responsibility (EPR) laws to include textiles, and a deposit system like those for bottles and cans.

USPS linehaul truck feature

USPS Network Plan Includes Insourcing of Linehaul Work

| Mike O'Brien

A U.S. Postal Service plan to insource all line hauling of mail and parcels between hubs and local delivery units, which had been handled by contractors, will be completely phased in by 2025, according to a source with knowledge of meetings with USPS officials. The USPS says “some” contract carriers will be affected by the change, which is part of its 10-year Delivering for America overhaul plan.

Pitney Bowes truck feature

Pitney Bowes Adds 1-3-Day Delivery to South-Central, Southeast U.S.

| Mike O'Brien

Postal consolidation and global logistics firm Pitney Bowes is expanding 1-3-day service to 20+ U.S. cities in the Southeast and Texas, Lousiana and New Mexico, in a push to makes its services more attractive to shippers in a down market and reverse its losses. The company will have fresh competition in Texas, where OnTrac added coverage to Dallas-Fort Worth, Austin, Houston, and San Antonio.

1-2-day delivery box on porch feature

Consumers Willing to Forego 1-2-Day Delivery If Given Options

| Mike O'Brien

Evidence continues to mount that that having a range of options and more certainty about when a package will arrive are more important than 1-2-day delivery. In a July survey of 1,000 consumers commissioned by Ware2Go, 90% of respondents said they could live without 1-2-day delivery if given options like free shipping, real-time tracking and the ability to choose the delivery date.