Mike O'Brien

[email protected] / MikeOBmcm

Mike O’Brien has worked in journalism, marketing and public relations for … well, quite a while. At Multichannel Merchant he focuses on the world of direct-to-customer operations and fulfillment, editing MCM’s weekly O+F Advisor newsletter, and programs the annual Ecommerce Operations Summit conference. Previously Mike was a senior account executive for Marx Communications, a boutique public relations firm working with marketing and advertising technology companies. Other past work includes stints as a media relations consultant for a concert promoter, a marketing communications specialist for a pharma software firm, a research analyst covering corporate e-learning and a daily newspaper reporter on every beat imaginable – except sports.

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USPS Posts in the Black, Promises to Address Problems

| Mike O'Brien

The U.S. Postal Service had a very rare quarter in the black, and the Postmaster General promised to implement a bold 10-year plan to address shortfalls in service, infrastructure and the workforce, saying the disastrous delivery performance over the holidays was unacceptable.

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Tealium Raises $96M, Hitting Unicorn Status

| Mike O'Brien

Tealium, a provider of data orchestration software, has raised $96 million in a new funding round, landing the company in the unicorn territory of a $1.2 billion valuation as it looks to accelerate its product development, customer and sales teams. The total raised to date is $231 million.

Retail Sales Up 9.2% in January, Hardware Shows Biggest Gain

| Mike O'Brien

Buoyed by the promise of new stimulus spending and the release of pent-up demand, retail posted impressive sales growth of 9.2% in January, excluding auto, gasoline, travel and lodging, according to the latest figures from MasterCard SpendingPulse. Not surprisingly, ecommerce continued to skyrocket, gaining 62% vs. January 2019.

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Fabric Raises $43M in Series A Round

| Mike O'Brien

Fabric, a provider of cloud-based headless commerce architecture, has raised $43 million in a Series A round led by Norwest Venture Partners, with additional participation from Redpoint Ventures and Sierra Ventures, coming months after its $9.5 million seed round. Funds will be used to expand its engineering, product and sales teams.

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Congress Seeks to Cut USPS Prefunding

| Mike O'Brien

Yet another effort is underway in Congress to eliminate the costly prefunding of retiree healthcare benefits that have been an albatross for the U.S. Postal Service since a 2006 reform measure, and this time appears to have some more bipartisan momentum.

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Instacart Powers Same-Day Delivery for Family Dollar

| Mike O'Brien

Discount retail chain Family Dollar is jumping on the same-day delivery bandwagon through a national partnership with last mile leader Instacart, covering 6,000 of its stores in the U.S., the companies announced. They ran a successful pilot program in late 2020 at 275 Family Dollar stores and are now expanding it nationally.

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Amazon Union Vote Will Proceed on Feb. 8

| Mike O'Brien

The NLRB on Feb. 5 denied Amazon’s request to delay a planned union vote at its fulfillment center in Bessemer, AL, clearing the way for a vote by mail-in ballot beginning Monday and continuing through March 29. A positive vote would be the first chink in Amazon’s formidable anti-union wall, but experts say it’s a long shot.

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Talking Jeff Bezos Departure with an Amazon Alum

| Mike O'Brien

With Amazon announcing that CEO Jeff Bezos is stepping down in Q3 from day-to-day management of the company he founded in 1994, what will change? Will the well-oiled flywheel continue to spin? We address all this and more in the latest MCM CommerceChat podcast with our guest, James Thomson of Buy Box Experts.

Bezos Stepping Down as Amazon CEO in Q3

| Mike O'Brien

In the midst of posting another blockbuster quarter, Amazon dropped the bombshell news that founder and CEO Jeff Bezos is stepping out of the top role in Q3 to become executive chairman. He will be replaced as CEO by AWS head Andy Jassy. Bezos started the $1.6 trillion company as a bookseller on the nascent internet in 1994.

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Stalco Acquired by Canada Cartage

| Mike O'Brien

Stalco, a Toronto-based 3PL specializing in fulfillment and distribution for high-velocity ecommerce clients in Canada, the U.S. and abroad, has been acquired by Canada Cartage. Stalco will become a standalone unit within CCLS, Canada Cartage’s fulfillment and distribution division, and operated independently.