Catherine Harrison, director of operations for eBags, talks about her company’s approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.
eBay is wading into the fast shipping wars, taking on Amazon Prime and Walmart with its new Guaranteed Delivery offering that will launch this summer on its selling platform with more than 20 million eligible items. Shoppers on eBay will also be able to search and filter items by one- and two-day delivery.
An Amazon executive said the company at this point is just using its recent investments in logistics and transportation to handle internal capacity, including servicing sellers using its Fulfilled by Amazon (FBA) program where it handles third-party orders. See what else he said about the company’s logistics focus, as well as the status of its drone delivery program.
With an ever-growing list of warehouse management system (WMS) providers, the wide array of choices can seem overwhelming. In this report you will learn which warehouse management system fits your needs the best, identifying and assessing the current state of your warehouse management system and much more.
Jim Tompkins, founder and CEO of Tompkins International, talks about the need to go beyond continuous improvement to total reinvention in order to address continual digital disruption. This will be the theme of Jim’s breakfast keynote address at Operations Summit 2017 on Tuesday, March 28 in Pittsburgh. Come gain insights from his experience working with major corporations on their supply chain strategy and execution.
What does it take to be a customer experience leader? Kelly Ritchi, SVP of Employee and Customer Services for Lands’ End, talks about the iconic brand’s philosophy and approach to customer service, what sets it apart and the business benefits it sees as a result. The company is a finalist in the leadership category for the Excellence in Customer Experience awards from Multichannel Merchant; winners will be announced during a luncheon on March 29 at Operations Summit 2017 in Pittsburgh.
Fraud prevention provider Forter’s 2017 Fraud Attack Index, done in conjunction with the Merchant Risk Council (MRC), details the rate at which ecommerce fraud attacks increased in traditional retail verticals. The study found there was a 79% increase in ecommerce fraud for domestic holiday orders. See what else the study found.