Profile: BILL MONK
Director of Logistics Nordstrom.com How long have you been in logistics? I didn’t go to school for it. I was a paperboy for nine years, and I always tried
Short Takes: Logically Speaking
You may be fed up with dot-com doublespeak, but don’t write off e-logistics just yet. It may be one of the few aspects of Internet commerce with genuine
Short Takes: Who Wants to Be a Trillionaire?
We’ve become so blas about the vivid exaggerations of dot-com revenue forecasts that a possible decline of a few billion dollars is refreshing news. It
Short Takes: Folie Deux
It may take two to tango, but if your partner isn’t coordinated, you go splat. We always knew that the New Economy call center isn’t quite as cozy with
Short Takes: Less Is More
It’s possible to produce less but enjoy higher revenue and profits. Wait before you dismiss that as the raving of a lunatic, read the Warehousing Education
FREEZE FRAME
Nothing much may be a perfectly fine answer to give to an old friend who calls to ask whassup. But if that’s how you describe what’s going on in your
Short Takes: Ordinary People
It’s perfectly OK to be average unless, it seems, you’re looking for a job in a warehouse. Preliminary results of a study conducted by Miami University
Dot.con
Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase
Airplane!
My 12-year-old son jokes that if you want to punish people, you should hand them over to customer service. He doesn’t specify airline customer service,
SHORT TAKES: No Red Carpet
In Hollywood’s version of the workplace, you, the star performer in your division, would start out being dissed by the bad guy, the CEO’s pet. At the