10 Things We Learned About Cyber Weekend 2013

Please (don’t) wait, an agent will be with you…

holiday contact center rep

From Black Friday until Cyber Monday, StellaService Analysts interacted with 60 of the most popular online retailers via phone five times a day collecting metrics on speed (time to reach a live agent) and quality (issue resolution). Net-A-Porter.com held the title of top ranked retailer over the four day period (19 seconds), although Dillards ranked first on Black Friday (19 seconds) and Cyber Monday (11 seconds).

[CLICK HERE for Multichannel Merchant’s Cyber Weekend 2013 coverage]
[Click the numbers, back, and next buttons to see all 10 things we learned about Cyber Weekend 2013]

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