Gaining Perspective on Your Operational Performance

Meeting the demands of today’s always-on shopper has never been more challenging for merchant companies. Omnichannel operations, low-cost shipping and the move toward “frictionless” returns are just some of the factors creating headwinds as businesses strive to deliver a great customer experience while also maintaining profitability.

At Operations Summit 2017, March 27-29 in Pittsburgh, our annual Executive Operations Forum will take a different tack that we believe attendees will find extremely valuable as they work toward achievement of these two goals.

The forum will highlight findings from an exclusive and unique joint project. Multichannel Merchant and F. Curtis Barry & Company have partnered on an industry benchmarking report focused on key performance metrics designed to help merchants improve costs, productivity and service levels. This research, being developed in cooperation with executives from leading companies of all sizes, will cover metrics across fulfillment center, contact center and inventory management.


By attending the forum you will have the opportunity to learn about industry best practices based on the benchmarking results. As is the case every year, you’ll also be able to exchange ideas, experiences and insights with top executive peers.

All those attending the forum and taking part in the benchmarking survey will receive:

  • A detailed analysis report of the benchmarking research across fulfillment center, contact center and inventory management
  • Access to executives from F. Curtis Barry & Company and peers to discuss specifics of the research and how your business compares

Only those companies providing data will receive the detailed benchmarking report. The data collection will remain open until January 31. All data will be on a blind basis and not identified by company name.

You can take the benchmarking survey here.

Benchmarking your business against other merchant companies will help you determine where to focus your investments to reach and exceed customer expectations and drive performance gains in 2017 and beyond. Take advantage of this unique opportunity to see where you stack up in terms of operational performance across these key functional areas.

Mike O’Brien is Senior Content Manager of Multichannel Merchant

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