3 Tips for Empowering Millennial Warehouse Workers

| Don White

As ecommerce fulfillment experiences rapid change, millennials are both a blessing and a curse. They offer valuable skills and insights but have gotten a bad rap. So how can you counteract the concerns and build a millennial-friendly workplace? Here are 3 suggestions as you bring this generation into your warehouse.

Identifying the Right Market for Your Ecommerce Fulfillment Center

| Brian Barry

Identifying the right labor market for a new ecommerce fulfillment center is a major, expensive undertaking, and your success depends on performing a three-pronged analysis. Follow this outline of the data and process steps involved to help you identify the right labor market for your new facility.

How Voice Assistants Can Protect Phone-Based Commerce

| Ben Rafferty

Voice-powered assistants are changing the face of commerce, with as many as 60% of consumers looking to use a home voice assistant to make purchases with just a few simple words. Here is how voice assistants can protect phone-based commerce.

Ecommerce Operations Summit 2019 Call for Speakers Now Open

| Mike O'Brien

Are you an operations and fulfillment professional with a great, compelling story to tell that will educate and inform your industry peers? If so, we want to hear from you! The Ecommerce Operations Summit 2019 Call for Speakers is open from now until Aug. 10. Send us your best ideas and we’ll consider them for next year’s agenda.

8 Benefits to Accurate SKU Dimensions, Weights in Your Warehouse

| Brian Barry

Without accurate SKU dimensions and weights for each item in their warehouse, companies struggle to provide basic data for slotting, better capacity planning and if necessary, full truckload or LTL planning, paying more than is necessary in freight costs. Here are 8 steps to better SKU dimensioning in your operations.

Merchants Need to Know Their Chargeback Rights

| Matthew Katz

Store and ecommerce merchants have chargeback rights. However for too long there have been many misconceptions, myths, half-truths and outright lies about them. Failing to exercise these rights reinforces the confusion surrounding what it means to be a 21st century merchant. Here’s what you need to know.

The Retail Customer Puzzle: When to Reactivate, When to Write Off?

| Denise DeSisto

It’s time for retailers to drop their expectations – of loyalty, that is. Too often, rigidly focusing on the best, most loyal customers leads to ignoring others who are worth pursuing. Winning in retail today requires keeping an eye on all customers, even those not living up to loyalty expectations. Here’s how to take an approach that balances both loyalty and engagement.